Customer Service 24/7
We provide maximum customer service by answering your queries and questions at any time
F.A.Q
Frequently Asked Questions
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Who we are
We are basically an Internet Service Provider (ISP) who is based in Jakrta Indonesia. However, we provide also other connectivity services and data centers.
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Who is PT. Gemilang Catur Persada ?
PT. Gemilang Catur Persada is our legal name. AlcenID is the brand
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What are our services ?
We provide internet service, IP Transit, and also other connectivity services such as intercity leased line, metro leased line , international leased line, dark fiber and data centers
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What is our coverage ?
We have extensive network in Java and Bali which around 70% of it is our own-built cables.
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Do we have connections from Jakarta to Singapore ?
We also connect Jakarta-Singapore via 3 cables
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How about aftersales ?
We have a 24/7 aftersales support ready
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What is our SLA ?
The SLA is 99,5%